Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.

For your convenience, ‘drop-off’ appointments are available. A ‘drop off’ means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually we will ask you to drop off sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, we will give you a call to go over the diagnosis and to give you discharge instructions. 

For the safety of all animals in our care, we require that all vaccinations be up to date. 

Payment Policy

We require full payment at the time that services are rendered and do not offer any delayed billing or payment plans. For your convenience, we accept Visa, MasterCard, Discover, CareCredit and cash.  CareCredit is an excellent option for medical expenses (both human and animal) with low interest rates and longer term payment plans. If you have questions about CareCredit or need help applying, please let us know. Applications are offered in the office.

Patient Arrival Policy

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.

All cats must be presented in an appropriate cat carrier or on a leash.